Practical technical posts on building and shipping software.

Deep-dives on AI agents, system design, code audits, and engineering leadership — written from hands-on production experience.

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FeaturedWhat we built5 min read

We replaced a manual dispatch process with an AI that books itself

A field services company was dispatching every repair call by hand. We built an agent that clusters slots by geography, retrieves HVAC context with RAG, and escalates urgency — intake to tech assignment, no human in the loop.

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Engineering

11 min read

We Built a Chatbot That Actually Books the Appointment

Most booking chatbots stop at FAQ. Ours closes the loop — real answers, a confirmed appointment, and payment, all inside the same chat window.

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